Terms of Service

  1. These Terms of Service ("ToS") govern transactions involving the credit provision, service provision, and arrangement of third party aviation related services and fuels ("Services") that EVO Flight Service, LLC and/or EVO Fuels LLC (hereinafter referred to either singularly or collectively as "Company") performs or arranges for user ("Client"), from time to time, at the request of the Client. These ToS automatically apply to any and all transactions by and between Company and Client when no Credit Agreement or Trip Support Services Agreement between the Client and Company (“Parties”) has been signed.  These ToS are updated periodically by Company and current versions supersede any and all prior terms and conditions promulgated by Company. Terms of Service may be modified at any time solely by Company, and shall automatically become effective upon posting to the Website (as defined below).  Where written agreements between the Parties do not address various terms and conditions, the ToS are meant to provide additional detail and clarity.
     
  2. In order to arrange the supply Goods (Fuel, Catering, Deicing Fluid, etc.) and Services (aircraft services, car services, credit facilities, etc.) Company may use from time to time information, data or technology provided or licensed to Company by third parties. Such third parties shall be third party beneficiaries of all rights of Company and of all duties owed by the Client to Company.
     
  3. Each request for Goods and Services made by an air crew member, or an aviation department representative of Client who contacts Company to arrange for the procurement of Services, represents a commitment by Client to pay for Services received at Company's then current Price List. A request for Services may be oral or written and may be transmitted in any media. Company's record of requests for and provision of Services will be presumed correct.

    In the United States and Canada regions, an aircrew member or a representative of the client is permitted to request the Fixed Base Operator (FBO) to consolidate all services (excluding catering) when a jet fuel uplift is arranged by the Company. It's important to note that these charges are subject to a 6.5%-8.5% administration fee(please see Terms of Service for updates). However, any FBO charges directly related to fuel, such as Hook Up Fee or Minimum Volume (Uplift) fee, are exempt from the aforementioned administration fee.
             

  4. Standard payment is due within fifteen (15) days after receipt of electronic invoice unless otherwise agreed to in writing. Amounts equal to any and all applicable taxes, however designated, incurred as a result of or otherwise in connection with Services will be added to any charges payable by Client. A service fee equal to two (2%) percent per month will be charged for any invoices more than fifteen (15) days past due or at such lesser rate as may be required by law.
              
  5. Client consents to the Company arranging the provision of any of the Services directly to the client by third-party Suppliers ("Suppliers") or by entities under common control with Company ("Affiliates"). Company shall not be responsible for the performance of Services delegated to Suppliers or Affiliates.
             
  6. Company is not an into plane agent or fuel storage manager, Company has absolutely no responsibility or liability with respect to any fuel transaction. The Supplier shall provide the Client at the time of delivery with a copy of a signed delivery receipt specifying the grade and quantity of the aviation fuel delivered. Risk and title of aviation fuel products shall pass from the Supplier directly to the Client when the products pass the mating coupling or tank inlet of the receiving aircraft. The operation of aircraft switches, valves and fuel quantity indicators is the responsibility of the Client. If the Client requests that a Supplier operate these controls, then the indemnity below shall apply.
     
  7. The Client is liable for and shall indemnify Company and its respective employees and agents from and against all actions, causes of action, claims, demands, losses, costs, damages, liabilities and expenses which they or any of them suffer or incur resulting from personal injury, including fatal injury or disease to, or loss of or damage to the property of any person whatsoever (including the parties hereto) arising out of or in connection with the refueling operations described above. The Client shall further indemnify the Supplier and its respective employees and agents from and against all actions, causes of action, claims, demands, losses, costs, damages, liabilities and expenses which they or any of them suffer or incur resulting from personal injury, including fatal injury or disease to, or loss of or damage to the property of any person whatsoever (including the parties hereto) arising out of or in connection with the refueling operations described above, unless caused by the gross negligence of the Supplier.         
     
  8. Company's sole and exclusive standard of performance for Services shall be a good faith undertaking, on a commercially reasonable basis, to arrange for the requested Services. THE PRECEDING IS COMPANY'S ONLY WARRANTY CONCERNING THE SERVICES AND ANY RESULTS OR WORK PRODUCT, AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES. IN JURISDICTIONS THAT DO NOT RECOGNIZE A DISCLAIMER OF LIABILITY FOR DAMAGES, CLIENT AGREES THAT COMPANY'S LIABILITY UNDER CLAIMS ARISING FROM SERVICES SHALL BE LIMITED TO THE AMOUNT PAID BY CLIENT FOR THE SERVICES GIVING RISE TO THE CLAIM OR THE DAMAGING INCIDENT.
             
  9. The remedies of these Terms of Service are the sole and exclusive remedies of Client to any claims arising out of causes of action related to the Services.
             
  10. Client's exclusive remedy for any claim arising out of Services shall be for Company, upon receipt of written notice, to use commercially reasonable efforts to cure the breach at its expense or, at Company's election, return of fees paid to Company for the work related to the breach.
     
  11. The foregoing shall not limit Client's payment obligations for Services rendered. These allocations of liability represent the agreed and bargained-for understanding of the parties and Company's compensation for the Services reflects these allocations.
             
  12. Company, Affiliates and Suppliers shall never be liable for any delays or failures in performance due to circumstances beyond their control.
             
  13. Company, Affiliates and Suppliers shall never be liable for any delays or failures in performance due to circumstances beyond their control.
             
  14. The failure of Company or Client to insist upon strict performance of any provision of these Terms of Service shall not constitute a waiver of, or estoppel against asserting, the right to require performance in the future. A waiver or estoppel in any one instance shall not constitute a waiver or estoppel with respect to a later breach.
            
  15. In the event that there shall be any dispute arising out of or in any way relating to Services, Company and Client agree to first use their reasonable best efforts to resolve such dispute among themselves, with or without mediation. If Company and Client are unable to resolve such dispute among themselves, the Parties agree that all unsettled disputes shall be resolved solely by such arbitration, which arbitration shall be binding and not subject to appeal, and such dispute pending in any other court shall be immediately dismissed without prejudice. Such arbitration will be administered by the Arbitration Court attached to the Texas Chamber of Commerce and the Agricultural Chamber of Texas by one arbitrator appointed by the President of the Arbitration Court in accordance with the on-line rules of the Arbitration Court.

    Any award issued as a result of such arbitration shall be final and binding between the parties, and shall be enforceable by any court having jurisdiction over the party against whom enforcement is sought. A ruling by the arbitrator shall be non appealable. The parties agree to abide by and perform any award rendered by the arbitrator. If either Client or Company seeks enforcement of the terms of these Terms of Service or seeks enforcement of any award rendered by the arbitrator, then the prevailing party (designated by the arbitrators) to such proceeding(s) shall be entitled to recover its costs and expenses from the non prevailing party, in addition to any other relief to which it may be entitled. Either Client or Company may cause an arbitration proceeding to commence by giving the other party notice in writing of such arbitration. Client and Company covenant and agree to act as expeditiously as practicable in order to resolve all disputes by arbitration. The arbitration proceeding shall be held in English.
             

  16. If any of these Terms of Service is held by any court of competent jurisdiction to contravene, or to be invalid under, the laws of any political body having jurisdiction over this subject matter, that contravention or invalidity shall not invalidate the entire Terms of Service. Instead, these Terms of Service shall be construed as reformed to the extent necessary to render valid the particular provision or provisions held to be invalid, consistent with the original intent of that provision and the rights and obligations of the parties shall be construed and enforced accordingly, and these Terms of Service shall remain in full force and effect as reformed.
             
  17. THESE TERMS OF SERVICE SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS. THE CLIENT IRREVOCABLY SUBMITS TO THE JURISDICTION OF THE STATE OF  TEXAS AND ITS COURTS. CLIENT WAIVES IMMUNITY WITH RESPECT TO PROCEEDINGS TAKEN BY COMPANY TO ENFORCE THESE TERMS OF SERVICE AND TO ENFORCE ANY JUDGMENT OBTAINED IN CONNECTION WITH THESE TERMS OF SERVICE, IN ANY JURISDICTION.
        
  18. Client agrees that Company does not have control over the submission of invoices by Suppliers. Consequently, all Services incurred by Client are the sole responsibility of Client irrespective of the time elapsed between delivery of those Services and request for payment by Suppliers for Services.
             
  19. The Client releases and covenants not to sue Company and will, at its own expense, defend any action and hold Company harmless from and against all claims, liabilities, losses, expenses, fees and damages arising from actions, or inactions, of the Client involving Services and from any loss of or damages to property, or injury to any person arising out of the performance of the Services unless solely caused by the gross negligence or willful misconduct of Company, its officers, servants and employees.
     
  20. Client represents and warrants that Client carries aircraft liability insurance covering bodily injury to passengers. To the extent of the Client's agreement to indemnify and hold harmless Company hereunder, the Client agrees that all liabilities arising out of the Services shall be insured by Client.
             
  21. The Services and deliverables provided by Company are limited to the sole and exclusive internal use of Client. Client may not in any manner, transfer, resell or disclose any deliverables, in any form whatsoever, prepared or provided by Company, nor allow any third party to access or to use any deliverables of Services.
     
  22.  No proceeding or suit may be brought against Company upon any claim of the Client for Services unless written notice of the claim has been delivered to Company within ninety (90) days of the date of the occurrence giving rise to the claim. No action may be instituted against Company within a period of six (6) months in length after presentation of the claim or after a period ending two (2) years after the date of the presentation of the claim.
     
  23. Client shall not, directly or indirectly, export, release or disclose any information, data, materials or technology deliverables of the Services to any third party outside of the United States without first ensuring that such export or release does not violate the United States export control laws and regulations, and without first obtaining from the United States Department of Commerce the requisite authority, if necessary, to effect such export or release.        
     
  24.  Customer assumes sole responsibility for the results, use and consequences of any computer software (object code or source code), databases, documentation, inventions, analyses, studies, recommendations, reports, plans, results, data compilations and other media, materials, objects, information and intellectual property produced as a result of the Services provided and/or delivered by Company, its employees, agents and subcontractors, in the course of providing the Services , including without limitation the use of any data link, planning, analytical or predictive tool ("Work Product"). Unless otherwise expressly provided in a separate written Statement of Work executed by both the Company and Client, all Work Product shall be the exclusive property of Company and shall not be deemed a "work made for hire" within the meaning of the copyright laws of the United States and any similar laws of other jurisdictions. Company hereby grants to Client a limited, personal, non-transferable and non-exclusive license to access and use the Work Product for Client's internal purposes. The foregoing license shall automatically terminate upon the termination or expiration of all of Company's granted rights in the Work Product.
     
  25. The information, data, text, software (object code and source code), video, messages or other material presented to Client ("Content") on the website hosted at www.evo-jet.com and www.flyevo.com ("Website"), and any affiliated websites that may be contained therein, are copyrighted under various law and may not be used without the written permission of Company. All Content is owned by Company and various third parties. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Content without the written permission of Company or such other party that may own the Content. Any copying, distribution, retransmission or modification of Content or Work Product, whether in electronic or hard copy form, without the express prior written permission of Company is strictly prohibited. Client agrees to not: (i) sublicense, assign, translate, rent, lease, lend, resell for profit, distribute or otherwise assign or transfer the Content, Work Product, or access to the Website to others; (ii) decompile, reverse engineer, disassemble, modify, reduce the Website or Work Product to source code form or create derivatives works based upon the Website, the Work Product, or any part thereof; (iii) merge the Website, Work Product, or Content with another program or create derivative works based on the Website or Content; (iv) remove, obscure, or alter any notice of the copyright or other propriety legends on the Website, Work Product, or Content; (v) disable any licensing or control features of the Website or Work Product; (vi) use, or allow the use of, the Website, Work Product, or the Content in contravention of any federal, state, local, foreign or other applicable law, or rules or regulations of regulatory or administrative organizations; (vii) introduce into the Website or Work Product any virus or other code or routine, including without limitation any virus or other code or routine intended to disrupt or damage the Website, alter, damage or delete any Content, or retrieve or record information about the Website or its users; or (viii) otherwise act in a fraudulent, malicious or negligent manner when using the Website or Work Product.
             
  26. Client is prohibited from using the Website to gain unauthorized access, directly or indirectly, to Company's computer systems or a third party's computer systems. Client shall not interfere with another user's use or enjoyment of the Website. Company reserves the right, in its sole discretion, to take action that it deems appropriate for violations of this Terms of Service. To the extent required to do so by law, Company will fully cooperate with any law enforcement authorities or court order requesting or directing Company to disclose information regarding users of the Website. Access to the password-protected areas of the Website is strictly limited. Client may not obtain unauthorized access to the password protected areas of the Website, or to any other protected materials or information, through any means not intentionally made available to Client by Company for Client's specific use. By using the Website, Client represents and warrants that (a) all registration information Client submits is truthful and accurate; (b) Client will maintain the accuracy of such information. Client is solely responsible for maintaining the confidentiality and security of Client's user account and Client accepts full responsibility for any use of Client's user account. Sharing Client's user name or password with third parties violates this Terms of Service. Company is not obligated to inquire as to the authority or propriety of any use of or action taken under Client's user account, and Company is not responsible for any loss to Client that arises from such use or action. Client shall notify Company immediately of any actual or suspected loss, theft or unauthorized use of Client's password. The Website is controlled and operated by Company from its offices. Company makes no representation that the Content is appropriate or available for use in other locations and other countries. Those who choose to access the Website from other locations or other countries do so on their own initiative and are responsible for compliance with local laws in that territory, if and to the extent that local laws are applicable. Any unauthorized or illegal use of any images on the Website may violate international copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Recognizing the global nature of the Internet, Client agrees to comply with all local rules regarding online conduct and acceptable content. Specifically, Client agrees to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which Client operates.
             
  27. Company may discontinue providing the Website, or any part thereof, with or without notice. Client acknowledges and agrees that Company may immediately deactivate or delete any Content at any time without prior notice. Company may suspend or terminate Client's user account or other use of the Website if Client is not in compliance with this Terms of Service or any other agreement between Client and Company. Company may terminate Client's user account and other use of the Website when Client is no longer a customer, or after Client is in default of payment to Company. Company shall not be liable to Client, or any third party, for any termination or suspension of Client's access to the Website. Client understands that if Client is dissatisfied with the Website or the Content, Client's sole and exclusive remedy is to discontinue using the Website.
     
  28. Nothing contained on the Website should be construed as granting any license or right to use any Trademark on the Website without the written permission of Company. Unauthorized use of the Trademarks, or any other Content is strictly prohibited.
             
  29. Client agrees to indemnify and release Company and its affiliates from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from Client's use of the Content, including, without limitation, any claims that if the allegations were true would constitute a breach of this Terms of Service.
     
  30. IN NO EVENT WILL COMPANY OR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES ARISING OUT OF THE USE OF THE WEBSITE, THE WORK PRODUCT, OR THE CONTENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION OR LOSS OF PROGRAMS OR OTHER DATA. IN NO EVENT SHALL COMPANY'S CUMULATIVE AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO CLIENT'S USE OF THE WEBSITE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE GREATER OF THE AMOUNT PAID BY CLIENT FOR THE ACCESS TO THE WEBSITE OR WORK PRODUCT GIVING RISE TO THE CLAIM. COMPANY ALSO ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES, WORMS OR SIMILAR ELECTRONIC DESTRUCTIVE ITEMS THAT MAY INFECT CLIENT'S COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF CLIENT'S ACCESS TO, USE OF, OR BROWSING IN THE WEBSITE, CLIENT'S DOWNLOADING OF ANYTHING FROM THE WEBSITE, OR CLIENT'S USE OF THE WORK PRODUCT. THE LIMIT OF SUPPLIERS' OR AFFILIATES' LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY IN TORT OR BY STATUTE OR OTHERWISE) TO THE CLIENT CONCERNING PERFORMANCE OR NON-PERFORMANCE OF SERVICES, OR IN ANY MATTER RELATED TO SERVICES, SHALL NOT IN THE AGGREGATE EXCEED THE FEES PAID BY CLIENT WITH RESPECT TO THE PARTICULAR SERVICE AT ISSUE.
     
  31. THE CONTENT AND THE WORK PRODUCT ARE PROVIDED WITHOUT ANY WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY, COMPLETENESS OR TIMELINESS OF SUCH CONTENT OR WORK PRODUCT. COMPANY ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OR WORK PRODUCT. COMPANY RESERVES THE RIGHT TO MODIFY OR CHANGE THE CONTENT OR WORK PRODUCT WITHOUT NOTICE, AND MAKES NO COMMITMENT TO UPDATE THE CONTENT. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. FURTHER, COMPANY MAKES NO WARRANTY THAT (I) ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (II) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE, OR (III) ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.
             
  32. The Website may contain external links to other websites not affiliated with Company. Such links are meant solely for the user's convenience. Company has no control over, and is not responsible for the content found on external websites. Links to such third party websites do not constitute sponsorship, endorsement or approval of such websites or the contents thereof. If Client decides to access any third party website linked to the Website, Client does so entirely at its own risk and Company accepts no liability for any information that may be contained within the external websites.

Updated Jan 2024 EVO Group ToC / CC

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